Payment Policy

 

✿✿The Wire-Witch Workshop proudly accepts the following payment methods✿✿

 

✿Direct Checkout via Etsy (Most Popular!) Easy, Safe, Secure, FAST! 

✿PayPal - Easy & Secure, with over 120 million PayPal Customers Worldwide.

✿No Personal Checks or Money Orders Accepted

 

Layaway:

 

✿See something special that you'd like to save up for, for yourself or a gift? I am happy to take layaway payments. 

✿A deposit of 25% (or£10 - whichever is the higher sum) is required, after that the payments can be spread over any time period you require. As each piece of jewellery is made specifically to order for you there is no returns for layaway items unless faulty. The item will be dispatched within 15  days of your final payment. I will send you a confirmation with your new total after each layaway payment received. Any questions, just message me.

 

✿✿ SHIPPING POLICIES✿✿

 

✿Purchases will be shipped within 2-3 working days with the exception of custom orders. All items with a value of £20 or more will be sent by Royal Mail Recorded delivery, lower value items will be sent by Royal Mail 1st class.

✿If you wish to change the shipping option please contact me. I will notify you when your item is dispatched.

✿Custom orders will be dispatched within 35 days of recieving your required measurements, often much quicker. I will update you with an estimated delivery date when the order is placed,and again once the order has been completed and delivered to the Post office.

✿Please note that the delivery times from dispatch quoted are based on Royal Mail estimates. If after 14 days from the dispatch date you have not received your goods please do let me know.

✿Delivery times quoted for parcels posted to outside of the UK may take longer as parcels can be delayed in customs or for other reasons outside of our control. Items sent internationally (outside of the UK) may incur a customs fee. Any fees that are incurred are out of our control and the customer will be required to pay these fees.
Each piece of Wire-Witch jewellery is handcrafted and made to order, it can take up to 35 days to dispatch from the time of receiving your required measurements depending on the complexity of the piece.  It may be possible to have a quicker turn around, so if you need an item short notice, please let me know and I will do my very best to accommodate.

✿The Wire-Witch Workshop will not be held liable in any manner should you not receive your purchase, or if you purchase is damaged or destroyed.  Proof of postage will be supplied within 2 days of delivering your item to the Post office.

 

✿✿REFUND/RETURN POLICIES, TERMS & INSTRUCTIONS✿✿

 

✿REFUNDS✿

 

Buying jewellery online can be quite different than being able to handle and view it the way you would inside a retail store, though we try very hard to ensure each piece of jewellery is very accurately described to the best of our knowledge and ability. In that respect, if you are not totally happy with your new jewellery, I am more than pleased to offer a return policy on all of my items, with these exceptions: custom orders, bulk, bridal, bridesmaid, prom jewellery or clearance jewellery. See below for full return terms and exceptions. 

 

✿RETURN TERMS & INSTRUCTIONS✿:

 

✿All Bridal, Bridesmaid, Custom, Bulk Orders and Prom Jewellery sales are 
final whether explicitly stated in the individual listing or not. This shop policy 
announcement supersceeds individual listing info. Please let me know if you 
have any questions about this prior to purchase. 

✿Jewellery Item(s) must be in as new condition with tags attached. Unfortunately due to hygiene reasons earrings may only be returned in original unopened packaging unless faulty.

✿Return item(s) must postmarked for return within 2 days of your confirmed 
receipt of item(s) and then received by us within 3 days from postmark.

✿Buyer pays return postage, unless shop made error with your purchase, in 
which case we will mail you a pre-paid shipping label with instructions.

✿Item(s) must be returned in bubble wrap and in a sturdy protective box/mailer. Items received damaged in envelopes will be returned to purchaser with no refund given. It is your responsibility to ensure proper return packaging. 

✿Mail item(s) to The Wire-Witch Workshop address listed on the included packing slip with your original purchase. You can also reprint and use a copy of your order form in your Etsy purchase history. You must include a copy of the transaction printed from Etsy or PayPal. 

✿Refunds will be given in the original form of payment and will be processed within 3 days of receiving your return. You will be notified by Etsy once your return has been processed, and also by PayPal if PayPal was your method of payment. Once The Wire-Witch Workshop issues returns/refunds, both Etsy, Direct Checkout and PayPal respectively may take up to 10 business days to complete the refund process and for the refund to reflect on your credit/debit card or eCheck account(s).

✿Even if you may be returning an item, we striive to ensure that your encounter with The Wire-Witch Workshop is a pleasant one. PLEASE, please contact me prior to leaving any neutral or negative feedback so that we may positively resolve any issues first. Thank you. 

✿Samples Available: in most cases we can send you a small sample bead swatch 
if you need to match/coordinate. Just let us know your address and we'll 
ship it to you free of charge.
 ✿Samples do not need to be returned

 

 

✿✿SAMPLES/COLOR SWATCHES✿✿

 

✿Bridal & Special occasions many times require strict color matching or coordination. 

✿We're happy to provide a bead sample with most jewellery available for bridal or 
bridesmaid jewellery. 

✿Send us a message through Etsy with a link to the jewellery you'd like a sample 
of and provide us with your mailing address. Samples will be shipped via Royal Mail Second Class Postage free of charge. 

✿Samples do not need to be returned

✿Bridal/Bulk order discounts are available on select jewellery and the amount of discount may vary based on number ordered, quantity on hand and type of supplies used to create the jewellery.  Please inquire regarding specific items for details. 

 

✿✿Colour/Quality/Care Notice✿✿

 

✿Not all computer monitors display colours the same. Please be aware that your jewellery may vary in person versus how it's displayed on your monitor. All efforts are made to accurately photograph and describe items properly in each listing description. Please send us a message prior to purchase if you have questions about hue or request a free bead sample by messaging a request with your mailing address. *Bead samples are not available for all jewellery, mainly custom order/bridal order described jewellery. 

✿Also note that most of the jewellery made and sold from our shop is made from natural materials, (mother of pearl, varying types of stone) and those materials do 'take' dye differently and just like fabric, they can vary by dye lot. If you order multiples of an item, every effort will be taken to ensure that the whole of your order is as closely matched as possible, but not that there is not a 100% guarantee, even on bulk & bridal orders. Just as in fabric, any dyed item is subject to fading over time, and that rate varies based on type of stone or natural material used and color saturation at time of manufacture. It cannot be predicted or prevented.

 

✿✿TIPS FOR KEEPING YOUR JEWELLERY LOOKING LIKE NEW✿✿

 

Most of our items include some sort of metal, whether accent beads, clasps, or extenders. You should be aware that most metals exposed to oxygen and room air will eventually 'oxidize' or 'patina' over time. Exposure to water, your perfumes, lotions sweat and other body oils will also expedite the oxidation process. While some patinas are considered desireable, especially as in copper, silver, sterling silver, silver plated alloys and gold plated alloys can look dingy and may even appear to leave dark marks on your skin. NOTE that ALL efforts are made to NOT use any metals containing lead or nickel, as they can cause undesired reactions. See safety info further below for lead info in Swarovski Crystal. 

 

✿Keep your jewellery in a Ziploc-type bag or container to keep the room air out. 
This will help impede the oxidation process when you're not wearing your jewellery.

✿To clean and polish the silver and silver plating on your jewellery use a store-bought silver cleaning & polishing cloth to keep it clean and looking like new. These 
actually work quite well for cleaning gold plated jewelry as well. These cloths 
are available at most large grocery store chains, Tesco's and Asda's as well 
as retail jewellery stores. 

✿Use caution cleaning any jewellery with dyed stones, gemstones, pearls or mother
of pearl as certain chemicals can damage your jewellery, and even though 
they're 'born' in water, pearls can 'peel' and are damaged by water as well as 
body oils, perfumes, lotions and even mild soaps. 

✿Handle them gently and use care when cleaning or polishing your jewellery and do
not let children clean jewellery or handle cleaning chemicals. This is meant only as 
a helpful guide. Please consult a professional jeweller if you have questions and 
always follow cleaning chemicals' manufacturers instructions for safety, cleaning 
and care.  

 

✿✿PRICING/SALES/COUPON CODES/PROMOTIONS✿✿ 

 

✿ All sale prices or promotions are good for duration of actual sale specified and sale prices or adjustments cannot be given for prior purchases, future purchases or custom order purchases unless specified. Only one coupon code can be used per transaction, and coupon codes and sales are not valid with any other offers, promotions or coupon codes. Coupon codes CAN be used with Etsy Gift Cards!

 

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✿ ✿ IMPORTANT SAFETY NOTICE: ✿ ✿ 

 

✿ Children should not be left alone and strictly supervised while wearing any jewelry! Pearls and beads are a choking hazard!We're happy to provide a bead sample with most jewellery available for bridal or 
bridesmaid jewellery.